FLOWER DELIVERY
Flower delivery information is available here

HOMEWARE ITEMS
All standard New Zealand orders are shipped via Aramex Couriers (formerly Fastway). You can easily track your parcel using the link provided in your confirmation email. A signature will be requested upon delivery unless otherwise specified.

DELIVERY CHARGES
Free shipping for all New Zealand orders over $150 NZD, excluding oversized items.

A flat rate of $12 NZD applies to orders under $150.

DELIVERY TIMEFRAMES 
North Island: 3–7 working days

South Island: 5–10 working days

We also offer free in-store collection from our Napier store — available weekdays 9.30am – 5pm and weekends 10.30am – 4pm.

Please note, we’re unable to ship to P.O. Box addresses.

If your order is a gift, select gift wrapping at checkout — we offer complimentary gift wrapping.

FURNITURE ITEMS
For larger items, including all furniture pieces, you can choose to collect from our Napier store. We also offer local delivery for an additional $50-$100 dependant on your address.
If you've ordered a piece to be collected from our show-room, please allow 24 hours for us to prepare your item ready for collection.
For all other deliveries, please get in touch with our team to receive a quote (dependent on item size and delivery location). Deliveries take place Monday to Friday. Email shop@madisons.co.nz or call us +64-06-835-0056 to receive a freight quote. 

REST OF WORLD SHIPPING
If you live outside of New Zealand and wish to have a product shipped to you, please email shop@madisons.co.nz with your location and we will provide you with a freight quote. Any additional taxes, quarantine charges or customs duties that are incurred within the recipient's country are the responsibility of the customer.

Any delivery date given by us is our best estimate only, and Madisons cannot be held liable for unavoidable delay in the delivery of your order. If you have not received your order within 10 working days please contact us so we can follow up with the courier company.