Returns and Exchanges

Madisons must be notified in advance of the return via email. We will provide you with a store credit or exchange for full priced purchases under the following conditions: The goods must be in unused condition, in original packaging, with original labels and ticketing attached. The goods must be returned to us within 14 days from date of purchase. If 14 days have gone by since your purchase, unfortunately we cannot offer you a credit or exchange.

The original invoice must be provided as proof of purchase. Goods for return or exchange must be returned to Madisons within 14 days from date of purchase to be eligible for a store credit. Original shipping charges will not be refunded. A further delivery charge will be required for sending out all exchanges.

Please contact us on or call us on 06 835 0056 to confirm the return of an item before sending it to us. If the product has been damaged in transit please notify us immediately and we will contact the delivery provider to resolve any claims.

For all returns/exchanges please deliver to the following address:

Attn: Returns
79 Tennyson Street
Napier South, 
Napier, 4110

You are responsible for paying for your own shipping costs when returning/exchanging an item. Shipping costs are non-refundable. If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Madisons takes no responsibility for missing incoming deliveries.

Sale items cannot be returned unless faulty. We do not offer refunds or exchanges on sale or discounted items or purchases made with a sale promo code.

If you have any queries regarding returns or exchanges please contact us at or call us on 06 835 0056.