Returns and Exchanges

RETURNS
We will provide you with a store credit or exchange for full priced online purchases under the following conditions: The goods must be in unused condition, in original packaging, with original labels and ticketing attached. The goods must be returned to us within 14 days from date of purchase. If 14 days have gone by since your purchase, unfortunately we cannot offer you a credit or exchange. 

The original invoice must be provided as proof of purchase. Goods for return or exchange must be returned to Madisons within 14 days from date of purchase to be eligible for a store credit. Original shipping charges will not be refunded. A further delivery charge will be required for sending out all exchanges.

SALE ITEMS
No refunds or exchanges on sale or discounted items or purchases made with a sale promo code.

RETURN SHIPPING 
Please contact us on info@madisons.co.nz or call us on 06 835 0056 to confirm the return of an item before sending it to us. If the product has been damaged in transit please notify us immediately and we will contact the delivery provider to resolve any claims.

You are responsible for paying for your own shipping costs when returning/exchanging an item. Shipping costs are non-refundable. If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Madisons takes no responsibility for missing incoming deliveries.

QUERIES
If you have any queries regarding returns or refunds please contact us at info@madisons.co.nz or call us on 06 835 0056.

If you wish to return an item, please let us know by emailing info@madisons.co.nz within 7 days of receiving your online order, providing your reasons and/or exchange requirements.